I ordered two frames, they arrived quickly and very well packaged, they were both exactly the correct size. rnOne was exactly as shown on the website, sadly the other was nothing like the website photo at all - instead of a soft white rustic, it arrived as dark grey underneath, covered in a thin layer of white, giving it an almost stripey appearance. I at first thought (as did the supplier) that it was a mistake and a different frame has been made up. the supplier was very pleasant to deal with but due to a misunderstanding I was required to pay the $15 postage to return the frame to them, which they worked on to give it a more white appearance and returned to me. So instead of $126, the frame ended up costing me $141 and although it is better, it is still not like the one shown on the website. After sending an email photo of the work they had done on the frame, the company did not follow up with me after delivery. I would not order custom picture frames online again.
Sally D., Maple Ridge | great customer service. Thank you for your great customer service. You exceeded my expectations. I was given helpful information during my phone inquiry. A great, professional service. I will be sure to recommend you to others! My package arrived ahead of schedule and was perfect. Thank you so much!
Sonia R, Edmonton | Very convenient Very convenient by offering wide variety of sizes, finish and framing.
C. Chatillon, Gatineau | The floater frame Thank you for the frame, which arrived safely here yesterday. I was pleased with both the construction and looks of the frame, as well as the sturdiness of the shipping materials used. The coated hanging wire in the hardware pack is an especially nice touch.
nice touch ..., |